Policies

Return Policy

You have 30 days from delivery to return most items for a full refund of the purchase price. We want every piece from Payanos Furniture LLC to feel right in your home. If it doesn't, we'll make the return simple.

Return Eligibility

To qualify for a return, an item must be:

• Requested within 30 days of the delivery date
• Unused, unassembled or carefully disassembled, and free of damage, stains or odors
• Returned with all original parts, hardware, manuals and, whenever possible, the original packaging
• Accompanied by the order number or proof of purchase

The following items are final sale and cannot be returned:

• Custom, made-to-order or personalized pieces
• Items marked "Final Sale" or "Clearance"
• Floor models and open-box items
• Gift cards
• Items damaged by misuse, improper assembly or normal wear

How to Start a Return

1. 1.Email info@payanosfurniturellc.com or call (657) 330-0851 within 30 days of delivery.
2. 2.Include your order number, the item(s) you want to return, the reason, and photos of the item.
3. 3.We will reply within 2 business days with a Return Authorization (RA) number and instructions.
4. 4.Pack the item securely, label it with your RA number, and ship it or schedule the pickup we arrange.

Returns sent without an RA number may be refused or delayed.

Return Shipping and Fees

The customer covers return shipping for change-of-mind returns. For large items, we can arrange a freight pickup and deduct the cost from your refund; we'll quote it before scheduling.

Items returned without original packaging, or showing signs of use, may be subject to a restocking fee of up to 15% of the item price. Original shipping and white-glove delivery charges are non-refundable, unless the return is due to our error.

We recommend using a trackable shipping service. Payanos Furniture LLC is not responsible for items lost or damaged on their way back to us.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it is approved. Approved refunds are issued to your original payment method (card, PayPal, Google Pay or Amazon Pay) within 5–7 business days.

Your bank or payment provider may take an additional 3–10 business days to post the credit. Orders paid with a gift card are refunded as store credit.

Damaged, Defective or Incorrect Items

Please inspect your order at delivery and report any damage, defect or wrong item within 48 hours, with photos of the item and the packaging. Note any visible damage on the carrier's delivery receipt before signing.

In these cases there is no cost to you: we cover all shipping and will send a replacement part, a replacement item, or a full refund, at your choice. Manufacturing defects found after the return window are covered by our 3-month warranty.

Exchanges, Cancellations and Holiday Returns

Exchanges

Want a different finish or size? Request a return for the original item and place a new order, so you get your new piece faster.

Cancellations

Orders can be cancelled free of charge before they ship. Once shipped, the order follows this return policy.

Extended holiday returns

Items purchased between November 15 and December 31 can be returned until January 31 of the following year. Gift recipients can return items for store credit with the order number or gift receipt.

Questions about a return? Our team is happy to help — reach us at the address and details below.

We reserve the right to update this policy at any time. Changes apply to orders placed after the update date.

Shipping Policy

We ship nationwide within the contiguous United States. Orders over $999 qualify for free delivery.

Orders under $999 have a flat $99 shipping fee, within New Jersey and to any other state.

Orders are delivered in 1–2 days. We'll contact you to confirm your delivery time.

Please inspect your delivery at arrival and note any visible damage on the carrier's receipt before signing — see the return policy above for how to report damage.

Warranty

All Payanos furniture is covered by a 3-month limited warranty from the delivery date against manufacturing defects in materials and workmanship under normal residential use.

If a covered defect appears, we will repair or replace the affected part or piece at no cost to you.

The warranty does not cover damage from misuse, accidents, improper assembly, pets, moving, or normal wear. To make a claim, email info@payanosfurniturellc.com or call (657) 330-0851 with your order number and photos.

Privacy Policy

Payanos Furniture LLC respects your privacy. This policy explains what we collect and how we use it.

What We Collect

• Name, email, phone number and delivery address
• Order and payment details (card data is handled by our payment processors, never stored by us)
• Basic website usage data, such as pages visited

How We Use It

• To process, deliver and support your orders
• To answer your questions and handle returns or warranty claims
• To send offers, only if you subscribe — you can unsubscribe anytime

We never sell your personal information. We share it only with payment processors and delivery partners, strictly to fulfill your order, or when required by law.

To see, correct or delete your information, contact info@payanosfurniturellc.com.

Terms & Conditions

By using this website or placing an order, you agree to these terms.

• All prices are in U.S. dollars and may change without notice. New Jersey sales tax (6.625%) is added at checkout.
• Product photos are representative; color, finish and fabric may vary slightly.
• We may cancel an order in case of pricing errors or unavailable stock, with a full refund.
• Returns, shipping and warranty are governed by the policies on this page.
• These terms are governed by the laws of the State of New Jersey.

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You can block or delete cookies in your browser settings; some parts of the site, like the cart, may stop working.

Accessibility

Payanos Furniture LLC wants everyone to be able to shop with us. We work to follow the WCAG 2.1 AA guidelines, including readable text, keyboard navigation and descriptions for images.

If anything on our site is hard to use, call (657) 330-0851 or email info@payanosfurniturellc.com — we'll help you complete your order and fix the issue.